Return Policy for Shebah Farms Ltd

Effective Date: 01/01/2023

At Shebah Farms Ltd (“we,” “our,” or “us”), we are dedicated to providing our customers with the highest quality asparagus and exceptional service. We understand that sometimes a product may not meet your expectations or may arrive damaged. This Return Policy outlines our practices regarding returns, exchanges, and refunds to ensure a smooth and satisfactory experience for our customers. By placing an order with us, you agree to the terms outlined in this policy.

1. General Return Policy

We want you to be completely satisfied with your purchase from Shebah Farms Ltd. If you are not satisfied with your order for any reason, we offer a return policy that allows you to return products within 7 business days] of receipt for a full refund or exchange, provided the following conditions are met:

• The product must be unused and in its original packaging.
• The product must be accompanied by the original receipt or proof of purchase.
• The return request must be initiated within 2 days of receiving your order.

1.1 Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Products that have been opened or used.
• Perishable goods that cannot be resold for health and safety reasons.
• Gift cards or promotional items.

2. Return Process

To initiate a return, please follow these steps:

2.1 Contact Us

Reach out to our customer service team via email at [insert email address] or by phone at [insert phone number]. Provide your order number, details of the product you wish to return, and the reason for the return.

2.2 Return Authorization

Once your return request is received, we will review it and provide you with a Return Authorization (RA) number if your request is approved. This RA number must be included with your returned item.

2.3 Packaging

Carefully package the item(s) being returned in their original packaging to prevent damage during transit. Include all accessories, manuals, and documentation that came with the product.

2.4 Shipping

Ship the item(s) back to us using a traceable shipping method. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item sent or defective product). We recommend obtaining a tracking number for your return shipment.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved, we will process your refund within 7-10 business days.

3.1 Refund Method

Refunds will be issued using the same payment method used for the original purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.

3.2 Partial Refunds

In certain situations, only partial refunds may be granted (if applicable):

• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
• Any item returned more than 14 days after delivery.

4. Exchanges

If you would like to exchange an item for a different size or flavor, please follow the same process as outlined above for returns. Once we receive your returned item, we will process the exchange based on availability.

5. Damaged or Incorrect Items

If you receive a damaged product or an incorrect item in your order, please notify us immediately upon receipt (within 48 hours) so we can resolve the issue promptly.

5.1 Reporting Issues

To report a damaged or incorrect item:

• Contact our customer service team with your order number and details about the issue.
• Provide photographs of the damaged item(s) if applicable.

We will work with you to either replace the damaged item or issue a refund as appropriate.

6. Customer Responsibilities

It is important that customers provide accurate shipping information when placing an order. Shebah Farms Ltd is not responsible for returns resulting from incorrect addresses provided at checkout.

6.1 Delivery Availability

Please ensure that someone is available at the delivery address to receive the package upon arrival. If no one is available to accept delivery and it is returned to us due to failed delivery attempts, you will be responsible for any additional shipping costs incurred.

7. Changes to This Return Policy

We reserve the right to update this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page with a new effective date at the top of this policy. We encourage you to review this policy periodically for any updates.

8. Contact Us

If you have any questions regarding our Return Policy or need assistance with your order, please do not hesitate to contact us:

Shebah Farms Ltd
Laikipia County,
Kenya
Email: info@shebahfarms.com
Phone: (+254) 708 334424

Your satisfaction is our top priority at Shebah Farms Ltd! Thank you for choosing us for your asparagus needs!