Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We use DHL for all international shipping to ensure fast and reliable delivery.
Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress on the DHL website.
DHL typically delivers international orders within 2 to 5 business days, depending on your location.
Shipping costs are calculated based on the weight of your order and are displayed at checkout. There are no hidden fees.
Shipping costs are determined by the total weight of your items. For example:
- 1 Jar: 760g
- 2 Jars: 1365g
- 3 Jars: 1975g
- 4 Jars: 2575g
For all transactions, we accept payments through JengaPay. For international orders, payment options may vary.
If you need to change your shipping address, please contact us as soon as possible before your order is processed.
Yes! Please refer to our return policy for instructions on how to initiate a return.
If you need to swap an item
Returns and Exchanges
We strive for customer satisfaction. If you have any concerns about your order, please contact us within 7 days of receiving your items to discuss potential resolutions.
While we encourage thoughtful purchasing, we understand that circumstances may change. Please reach out to our customer service team to explore your options.
Due to the nature of our products, certain items may be ineligible for return. Please check with our customer service team for specific inquiries regarding your order.
Items should be returned in their original packaging and condition. We reserve the right to assess the condition of returned items before processing any resolutions.
Refunds are assessed on a case-by-case basis, taking into account the condition of the returned items and any applicable fees. Our customer service team will provide detailed information during the return process.
Once we receive your returned item, please allow 5-10 business days for processing. Refunds will be issued to the original payment method used at checkout.
Exchanges may be possible depending on stock availability. Please contact our customer service team to discuss your specific needs and options.
If you receive an item that is damaged or defective, please notify us within 7 days of receipt so we can address the issue promptly and provide appropriate solutions.